Maple Grove Leaf

Customer Care


We are committed to excellent customer service and our team constantly strives to improve customer satisfaction levels.


IN-HOUSE RESEARCH
Un-biased feedback from our purchasers provides an invaluable part of our strategy to continually improve. Rydon works with independent specialist research company In-house to consistently measure our performance through customer satisfaction surveys following the completion of a home purchase. 


NHBC WARRANTY
Your purchase is covered by the 10 year NHBC Buildmark Warranty and we will provide you with reliable information concerning this and the other guarantees and warranties from which you may benefit.


CONSUMER CODE FOR HOME BUILDERS
In April 2010 NHBC introduced the Consumer Code for Home Builders, which outlines certain requirements for good practise to support and protect home buyers. We take great pride in ensuring we deliver the best quality homes and customer service. As such, we already exceed the Consumer Code’s minimum requirements.
Click here to download.


TWO YEAR WARRANTY
We won’t suddenly disappear! Our customer care department will keep in touch and make sure that your experience of living at Maple Grove is as enjoyable as you had hoped. We are only a phone call away!


CUSTOMER CARE CHARTER
Click here to view our Customer Care Charter.